Our business emails may be huge, we may miss replying to some customers. Edesk helps your business to respond to customer queries in an easy way.
The software offers a great user interface for every business, the customer can reply to an email or create a ticket.
until the support replied to the customer, a notification will be inside the EDesk support dashboard.
Are you in a Hurry? Start Your 14 Days Free Trial on EDesk Software
EDesk Review: How to Manage Customer support emails & Tickets Easily?
The Edesk is a help desk system for e-commerce businesses from various scales.
It can be used to manage contacts and solve tickets via several online channels. At the same time, EDesk is a member of the company’s well-known productivity suite whose quality has been confirmed numerous times, and by numerous prominent brands around the world.
The specialty of this help desk software is, EDesk offers multi-language service and translates content automatically, which is exactly why it allows you to serve clients regardless of their location.
There are numerous benefits your company could get from running an organized help desk.
- You can deal with all tickets fast
- smart reporting choice
- Great translation features
- A wide range of useful tools
- Unified dashboard and flexible integrations
EDESK offers a 14-day’s Free trial:
Improve your feedback scores, reduce negative reviews, and turn incoming inquiries into sales. EDesk centralizes all your customer contact across all marketplaces into one simple dashboard.
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React immediately to what your competitors are doing, and ensure you are winning the Buy Box more often.
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How About Pricing of Edesk?
Edesk offers 3 Types of plans
You can choose 14 days free trial with any plan to check out the futures.
- Integration to all the biggest marketplaces
- Integration to all leading shopping carts and eCommerce web platforms
- Integration of Facebook and Twitter profiles to your team inbox
- Contact Us widget for live chat
- Centralized dashboard for all customers
- Full order details
- Tracking shipping status
- Customizable message templates
- Smart tags
- Automated language translation
- Mobile app
- Ticket queries
- Internal notes
- External messages
- Unlimited number of users
- Inbox filters
- Prioritized inbox
- Collision detection
- User permissions
- Ticket heatmap
- Ticket volume reports
- Response time reports
- Team performance reports
- No Cons Till Now